1 day training with actors to role play real life situations with delegates.
This training is ideally suited to people who meet their customers face to face.
Imagine if you could have even better:
- Communication skills
- Understanding of customer needs, dynamics and motivation
- Negotiation skills
- Self confidence
- Positive attitude
The course will include:
- Building and maintaining rapport with customers
- Using your senses to understand what the customer wants and how best to serve them
- Effective language to use when serving a customer
- Personal presentation and impact
- Role play and forum theatre to try out real life situations
- Feedback which will be given throughout the training.
The training will be very interactive and experiential, with gr oup input from the outset. There will be teaching segments and plenty of discussion and feedback.
The main learning techniques used will be role play and forum theatre with professional actors, allowing participants to experience different customer service situations and try out techniques and be given feedback in a safe and non judgemental environment. The roleplays and forum theatre will be designed to incorporate the specific outcomes of the client.
